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Privacy, Policy & Terms

1. Privacy Policy

This privacy policy sets out how The Stone Flower uses and protects any information that you give The Stone Flower when you use this website. The Stone Flower is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Stone Flower may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thestoneflower.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 1 Faneuil Hall Market Place #2130 South Market Building Boston, MA 02109 .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

2. Terms & Conditions

Terms and Conditions

IMPORTANT! PLEASE CAREFULLY READ THESE TERMS OF USE ("TERMS") BEFORE USING THIS WEB SITE, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS.

Term of Use

These Terms apply to the thestoneflower.com web site (however accessed or used, whether via personal computers, mobile devices, or otherwise), or other interactive features or protocols that link to these Terms (including, without limitation, mobile sites, widgets and downloads (collectively, the "Site"), which is owned or controlled by The Stone Flower LLC. ("The Stone Flower," "we," "our" or "us"). You agree to these Terms by accessing or using the Site. IF YOU DO NOT AGREE TO BE BOUND BY ALL OF THESE TERMS DO NOT USE THE SITE.

In some instances, both these Terms and a separate terms of service or guidelines document setting forth additional conditions may apply to a service or product offered via the Site ("Additional Terms"). To the extent there is a conflict between these Terms and any Additional Terms, the Additional Terms will control unless the Additional Terms expressly state otherwise. Please also review this Site's Privacy Policy

Definitions

thestoneflower.com is the interactive online service operated by The Stone Flower (collectively, "The Company") on the World Wide Web of the Internet.

Our postal address is:
1 Faneuil Hall Market Place #2130
South Market Building
Boston, MA 02109

We can be reached via e-mail at support@thestoneflower.com

Subject to Change

You agree that we may change or discontinue the Services in our sole discretion and with no prior notice to you.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Stone Flower. The collective work includes works that are licensed to The Stone Flower. The Stone Flower ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Stone Flower products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Stone Flower. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Stone Flower. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of The Stone Flower used in the site are trademarks or registered trademarks of The Stone Flower.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Stone Flower disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Stone Flower does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Stone Flower does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

The Stone Flower shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Stone Flower has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a The Stone Flower product is mistakenly listed at an incorrect price, The Stone Flower reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Stone Flower reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Stone Flower shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

We reserve the right to terminate this Agreement, in our sole discretion.  We may terminate this Agreement prior to sending you written notification.  For example, we will terminate the account of any user who threatens or harasses any other user.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Stone Flower without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

The Stone Flower may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Stone Flower

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of MA; USA without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of shall be in the state or federal courts located in Boston, MA. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Stone Flower) must be commenced within one (1) year after the claim or cause of action arises. The Stone Flower failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Stone Flower may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Stone Flower or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

The Stone Flower does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site.

Indemnification

You agree to indemnify, defend, and hold harmless The Stone Flower its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Online Ordering

Orders should be placed online using the shopping cart. If you encounter any difficulties, please contact us at (917) 385-2133 and we'll be happy to assist you. For customers who do not want to give credit card information online, please create your order in the shopping cart and choose Phone Order as your method of payment at time of check out, submit your order and please call us at (917) 385-2133 or Email to info@thestoneflower.com.

All orders must be paid by PayPal only.  Orders paid via PayPal e-checks will be held until PayPal advises your funds have been received. We reserve the right to cancel orders shipped to unverified PayPal accounts or those shipped to a third party. On Credit Card transactions, if the Bill To and Ship To are not the same, at our discretion, we will request a Credit Card Authorization Form be submitted to us, along with a copy of the Bill To party's Credit Card and Driver’s License for orders to be shipped to a third party.
 
Shipping

We offer flat shipping fee to domestic (USA) Customers and for international shipping. 2% additional shipping fee per item appllies to large order of clothing and handbags of 6 quatities or more. If for some reason the shipping rate is more than what you paid online, you agree for us to bill your credit card for the full or remaining shipping charge. We will notify you in advance and if you do not agree, we reserve the right to cancel your order.

Order Turnaround

The Stone Flower ships everyday Monday - Friday 9 a.m.-5:30 p.m. We strive to process your order & ship within 3 business days. If your order is urgent, please call us at (917) 385-2133 to “expedite” your order for an additional fee.

Order Cancellations

Because our orders are processed so quickly, the actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than three hours and therefore will not be able to be cancelled.

Returns

Products may not be returned because once shipped we can no longer guarantee the purity of the products for our customers. Defective or damaged merchandise will be replaced by The Stone Flower with the same value of the original purchased only. In the event we make an error, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs on domestic orders. Should we omit an item on domestic orders, we will ship it to you on notification of the shortage provided you contact us within 3 days of delivery. You agree to carefully inspect all ingredients and products upon arrival and report any problems or need for replacement within 3 days of receiving the goods.

Damage Claims

Please inspect all packages at time of delivery and, if damaged, note on the USPS driver's delivery receipt when you sign for it, contact USPS by phone (1-800-275-8777) to report it directly to them, and then contact us so we may process your claim. If you notice any damaged items upon unpacking your order, leave the box and contents as is, save all of the packing material and contact USPS to arrange an inspection of your package, and contact us so we may process your request.

User Agreement

Customers should purchase products from The Stone Flower with the clear understanding that all products must be used at the customers’ own discretion and only after referencing Material Safety Data Sheets (MSDS) and all other relevant technical information specific to the product. The Stone Flower shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm) caused by insufficient knowledge or the improper use of a product.
The contents of our website have not been evaluated by the FDA. Information contained herein is not intended to diagnose, treat, cure or prevent any disease. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties. As with any manufacturing process, The Stone Flower strongly recommends small lab scale testing for evaluation purposes prior to full commercial manufacturing.
 
The Stone Flower (and affiliated companies) reserves the right to update product prices at any time, for any reason. While we strive to maintain accurate and timely price information, we are not ultimately responsible for errors, omissions, or otherwise inaccurate prices on the website. The final amount of money due per order is always determined at checkout time, not during shopping cart selection.

We’re Not Responsible for All Circumstances

You also agree that we are not responsible for anything beyond our control.  For example, we are not liable:  for Service interruptions caused by problems with the communications network; for problems caused by any Internet service provider; for your computer or its programs failing; for the acts of criminal attackers, whether in real-time or automated (e.g., viruses); or for errors in information provided to us upon which we reasonably rely.  These are only examples.

Contest Rules, Terms, and Conditions

 By participating in the stone flower contests and sweepstakes you are agreeing to the following:

  • the stone flower reserves the right, at its sole discretion, to discontinue contests and/or sweepstakes or modify these rules, terms and conditions without prior notification.
  • Sweepstakes are void where prohibited by law. Open only to eligible participants. The participants agree that the stone flower and its employees shall not be liable for injury, loss or damage of any kind resulting from participating in this sweepstakes or from the acceptance or use of any prize awarded.
  • the stone flower is not liable for any mechanical failure, or content transmission issues.
  • Must be 18 years of age or older and a legal resident of the U.S. to participate.
  • By participating you are providing the stone flower with permission to use your name on thestoneflower.com and other the stone flower promotional materials including social media websites.
  • Employees of the stone flower are ineligible to participate.
  • The odds of winning are based on the number of entries received.

Notification of Changes

The Stone Flower reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

Amendments

We may change the Services and this Agreement at any time, in our sole discretion.  If you continue to use the Services more than one week after we post a material change, that will mean you accept the changes.  If you do not accept the changes, your sole right is to stop using the Services.

These terms and conditions form part of the Agreement between the Customers and The Stone Flower. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.    

© The Stone flower 2013 All Rights Reserved

3. Enable Browser Cookies

    • Please enable cookies in your web browser to continue.

What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Internet Explorer 7.x

  1. Start Internet Explorer

  2. Under the Tools menu, click Internet Options

  3. Click the Privacy tab

  4. Click the Advanced button

  5. Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box

  6. Click OK

  7. Click OK

  8. Restart Internet Explore

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Internet Explorer 6.x

  1. Select Internet Options from the Tools menu

  2. Click on the Privacy tab

  3. Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK

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Mozilla/Firefox

  1. Click on the Tools-menu in Mozilla

  2. Click on the Options... item in the menu - a new window open

  3. Click on the Privacy selection in the left part of the window. (See image below)

  4. Expand the Cookies section

  5. Check the Enable cookies and Accept cookies normally checkboxes

  6. Save changes by clicking Ok.

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Opera 7.x

  1. Click on the Tools menu in Opera

  2. Click on the Preferences... item in the menu - a new window open

  3. Click on the Privacy selection near the bottom left of the window. (See image below)

  4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down

  5. Save changes by clicking Ok

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