Free Shipping

Welcome!

CUSTOMER SERVICE

Need Help?

Click on each link to see detail information of each topic.

1. Contact Information

Want to get in touch with us?

If you have questions, feedback, or help. Please do not hesitate to give us a call or send us a message via our contact form.

  • Mailling Address: 1 Faneuil Hall Market Place #2130 South Market Building Boston, MA 02109
  • Phone: (917) 385-2133
  • Email: info@thestoneflower.com

 

2. How-To Order Online

Click the pink color text to view screenshot

Step 1: Add product to your shopping cart
Step 2: Shopping Cart Summary: click on "My Cart" to view the summary of your shopping cart.
Step 3: Estimate Shipping and Tax: optional - you may fill out your shipping address to see the estimate shipping and tax cost.
Step 4: Process Order: click on the "Process the Order" button.

Step 5: Login or Register for an accont

  • New Customer: Click "Register" button to create a new account.  Fill out your name, email address, password, and click "SUBMIT" button.
  • Already have an account: Enter your email and password, click on "LOGIN" button.


Step 6: The Checkout Process

  • Billing Information: select your billing address from your address book drop down or enter a new address.  Click "Continue" button.
  • Shipping Information:  verify your shipping address.  You may choose to "Use Billing Address" or enter a new address by select on the "New Address" option from the drop down menu.  Click "Continue" button
  • Discount Code: enter your coupon code if you have one.  Click "Continue" button.
  • Shipping Method: select shipping method, click "Continue" button.
  • Payment Information: choose a payment method.  Click "Continue" button.

    Method 1: Debit or Credit Card -- you will be required to enter your payment details after you place an order.
    Method 2: PayPal -- you will be redirected to the PayPal website.Order Review:

  • Verify you order summary.  Click "Continue" button.  If you want to add or remove items, click the "Edit Your Card" link to update your shopping cart.


Step 7: Payment Options

Option 1: Pay with your Debit/Credit Card:  enter your credit card information.  ***Please do not refresh the page until you complete the payment.  If you refresh the page, your items will be removed from the shopping cart.   Click "Pay Now" button.

Option 2: Pay with your PayPal account: click the "Check Out with PayPal" yellow button.  You will be directed to the PayPal Page.  Login with your PayPal account.  Click "Pay Now" button. 

If you want to cancel it, click the "Cancel and return to Stone Flower" link.  You will be redirected to your shopping cart page.

Final Step: Order Confirmation
After successfully placed order, you will be redirected to the order confirmation page.  You will also receive a confirmation email.  Please check your spam or junk email inbox if you have not receive the confirmation email within 30 minutes.

Optional: Your Account Dashboard
Login or click on the "My Account" link at the top of the page to see your order details.


 

3. Shipping & Deliver Information

Shipping & Delivery Information

US Shipping Information

The Stone Flower offers the following shipping methods:

Destination

FREE Shipping
(5-7 business day)

Standard
(5-7 business day)

Priority
(3-5 business day)

2ND Day
(2 business day)

Items

Jewelry & Small Accessories

Clothing & Handbags

Jewelry & Small Accessories

Clothing & Handbags

Jewelry & Small Accessories

Clothing & Handbags

Jewelry & SmallAccessories

Clothing & Handbags

NY, NJ, CT, MA $100 and up not available $5 $10 $8 $15 $17 $19
 AK, HI, PR --
not available
 $8  $15 N/A
N/A
 N/A N/A 
 All other states  $100 and up
not available
 $6  $10  $8 $15
 $17  $19
  *Overnight Delivery option is available upon request.  Please contact us for pricing information.

 **Orders must be placed by 12 p.m. EST to ship within 24-hour. All deliveries are pending credit approval and merchandise availability.

 

 

4. Free Shipping Information

Free Shipping for jewelry orders over $100.00 via USPS First Class Mail on all orders within the United States only. Free shipping is not available for clothing or handbags items.

 

5. International Order

We offer international shipping options to all countries. Please note that all prices are in US Dollars.

WE DO NOT INCLUDE TAX OR DUTY IN THE PRICE; YOU MAY HAVE TO PAY IT BEFORE DELIVERY TO YOU

  • We are usually shipped within 3-5 business days (Monday-Friday) of purchase. Processing time during holiday seasons may take longer. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.
  • International shipping is available through USPS First Class Mail International and USPS Priority Mail International.
  • Safe and easy checkout with Paypal
  • Please be aware that all orders to outside the US, regardless of shipping method, may be subject to additional duties and import taxes upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment.
  • We cannot guarantee the actual duty or tax fees charged by the custom officials. Duties and taxes are not included in the prices listed on our website.
  • Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.
  • The Stone Flower is not responsible for a package(s) held in customs or a returned package(s) due to unpaid duties or any other reasons.
  • Please note that we do not refund nor credit international customers under any circumstances for a return package(s) from customs.


Shipping Rates based on type of goods.

Destinations Minimum Amount Order
(US dollar)

Shipping Fee
Jewelry & small items

Shipping Fee
Clothing & Handbags

UK $75 USD $20 USD $35 USD
Australia $75 USD $20 USD $35 USD
Canada $75 USD $16 USD $25 USD
Europe $75 USD $20 USD $35 USD
South America & North America $75 USD $20 USD $35 USD
Africa $75 USD $20 USD $35 USD
Asia $75 USD $25 USD $40 USD


Shipping Surchages

Additional shipping charges (additional delivery fees) may apply to clothing and handbags items because of size, weight or special handling that is required to make sure your order reaches you safely. In checkout, you can also view details by clicking “ Estimated Tax”. 

1% surcharge per item applies to all order of 6 or more quantities in your shopping cart.  The surchage fee does not apply to jewelry or small accessory items.

 

6. Tracking Order

Tracking information will be emailed to you automatically when your order is processed from our warehouse for delivery.  You can obtain your tracking information at any time by logging into “My Account”, then click on “View Order” for the order you are inquiring about, and then click on “Track Your Order".

If you did not sign up for an account with us, check your order status here.

 

7. Payment Methods

We accept major crdit card payments such as Master Card, Visa, American Express, Discover, via PayPal. (why PayPal?)

When using a credit card to pay for an order, the billing address associated with the credit card must be accurate for the transaction to be successful and the card code verification number (CCV) must also be accurate for the transaction to be successful.

 

8. Exchanges/Returns Merchandise(s)

For Jewelry, handbags and small accessory items only. See Clothing exchanges topic for details.

We stands behind the quality of the products we offer for sale.  We also believe that our customer’s satisfaction with our service and products is our number one priority.

Please follow these steps to return merchandise:

  • Please send an email to customer support if you would like to return the manufacturing defect/damage merchandise.  Use "Exchanges/Returns Merchandise" as an email subject. All returns or exchanges must be made within 10 days of receiving your order/package. Please include a copy of the original invoice and the item(s) that are being exchanged or returned, and the reason for exchange of each item.
  • All the returns items will be charged a restocking fee of 10% of the price of the item(s) returned if the package has been opened, and then the customer’s account will be credited with the appropriate amount. 
  • Shipping charges for non-damaged/non-defective item exchange will be the sole responsibility of the customer; non-damaged/non-defective item exchanges must be received in original condition for credit to be applied to the customer’s account.
  • All items being exchanged must be in their original packaging.  Items that have been opened from it original package and/or displayed will be subject to an additional 10% restocking fee.
  • Items that have been used, worn or marked in any way will not be eligible for any returns, refunds, or exchanges.
  • Original shipping fees are not refundable.
  • Applied to United States orders only.  We do not except returns, refunds or exchanges any items from outside the United States.

 

9. Clothing Exchanges/Returns

Clothing Return Policy

All clothing purchases online are subject to a 7 Day Return Policy. Shipping charges cannot be refunded. Please be sure of what you choose.

Most of our clothing is adjustable with smocking on the back. Sizes range from 0-6. Only clothing inclusive of dresses, top, skirts, shorts, sweaters, coats, jackets are subject to this policy.

Exchanges can only be done in store with printed receipt and unworn clothing (Maximum 14 days from receiving package). Any returns for online ordered after 7 days are subject to 10% restocking fee of each item.

If you are unsure of how a dress will fit, please email us along with the SKU code and we will send you sizing specs.

 

10. Manualfacturing Damage/Defective Merchandise(s)

Please send an email to customer support if you would like to return the manufacturing defect/damage merchandise.  Use "Return Damage Merchandise" as an email subject. You must notify us of any manualfacturing Damage/Defect within 3 days of receiving your order package. All returns must be made within 7 days of receiving your order/package. Please include a copy of the original invoice and the item(s) that are being returned, and the reason for exchange of each item. 

  • Exchange of Defective or damaged merchandise will be replaced by The Stone Flower with the same value of the original purchased only.
  • Items that are damaged upon arrival, have a manufacturing defect, or are shipped out in error will be credited to your account once we receive the return package.  These items must be shipped using USPS Priority Mail Flat Rate envelopes/boxes with tracking number provided, for shipping costs to be credited to the customer’s account.
  • Original shipping fees are refundable.
  • Returned of the manufactoring defect/damage items will be credited to the customer’s original form of payment that was used for the original order; there are no replacements or substitutions for any return on manufactoring defect/damage merchandise.
  • Applied to United States orders only.  We do not except returns, refunds or exchanges any items from outside the United States.

 

11. Viewing Your Ordered

Customers may view current and past orders by accessing their order history.  This can be done by log into "My Account" , the customer will be redirected to their "Account Dashboard".

  • Click on "My Orders" on the left under "My Account", and order history will be available to view.

 

12. Updating Account Information

Customers may update account information at any time.  This can be done by log into "My Account" , the customer will be redirected to their "Account Dashboard".
  • Click on "Account Information" on the left hand side of the webpage under "My Account" to edit name, email address and the ability to change customer’s password.
  • Click on "Address Book" on the left hand side of the webpage under "My Account" to edit default billing address and associated telephone number, and to edit default shipping address and associated telephone number.

 

13. Order Cancellation

Because our orders are processed so quickly, the actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than three hours and therefore will not be able to be cancelled.
 
Please call us at (917) 385-2133 for any question regarding your cancellation.

 

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